Version: 1.0
Date: October 2026

1. ABOUT US

These Terms & Conditions (“Terms”) govern membership of the Vehicle Appearance Group vehicle appearance membership service (“Membership”).

Vehicle Appearance Group Ltd is referred to throughout these Terms as “Vehicle Appearance Group”, “we”, “us” or “our”.

• Company:Vehicle Appearance Group Ltd
  Company Number:17400895
  Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
  Website:com
  Email: info@vehicleappearancegroup.com
  Telephone: 0333 054 1305

The customer purchasing the Membership is referred to as “you”, “your”, the “customer” or the “member”.

By purchasing a Membership, you agree to these Terms.

Please read them carefully before joining.

2. NATURE OF THE MEMBERSHIP

Vehicle Appearance Group provides a subscription-based vehicle appearance maintenance and cosmetic repair service for SMART repair only under this membership and these Terms. 

For the avoidance of doubt, SMART repair means a small to medium area repair technique used to repair minor cosmetic damage to a vehicle’s appearance without the need for conventional body-shop repair. This may include minor scratches, scuffs, chips and other localised cosmetic damage that can reasonably be repaired using SMART repair techniques. It does not include structural damage, significant panel damage, major dents, extensive paint damage or any repair which, in our reasonable assessment, requires conventional body-shop repair.

Depending upon the Membership selected, members receive either:

• access to repairs at discounted member prices; or
• specified included cosmetic repair services during their Membership.

Membership services are provided as repair and maintenance services.

Vehicle Appearance Group does not provide members with cash compensation representing the value of vehicle damage.

Unused repair entitlements do not accumulate as monetary credit, cannot be exchanged for cash and have no cash value.

3. MEMBERSHIP IS PER VEHICLE

Each Membership applies to one specifically registered vehicle.

At sign-up, we may record information including:

• vehicle registration;
• make;
• model;
• colour;
• age;
• mileage;
• photographs;
• existing cosmetic condition; and
• other information reasonably required to administer the Membership.

Membership benefits cannot be shared between vehicles.

If you own more than one vehicle, each vehicle requires a separate Membership.

3A. VEHICLE ELIGIBILITY AND MAXIMUM VALUE

1. Membership is available only for eligible passenger vehicles with an estimated current market value not exceeding £100,000 at the date the Membership application is submitted.
2. Vehicle eligibility will be assessed using the registration number, make, model, age, specification, condition and any other information reasonably requested by Vehicle Appearance Group Ltd. Where necessary, the Company may request evidence of the vehicle’s value.
3. Market value may be established using a recognised vehicle valuation provider, the vehicle’s recent purchase invoice, comparable retail market prices or other reasonable evidence available at the time of application.
4. Membership does not become active until the vehicle has been accepted by Vehicle Appearance Group Ltd. If an application is declined after payment has been collected, any membership payment collected will be refunded in full, provided no Membership Services have been supplied.
5. Vehicles valued above £100,000 are not eligible for Membership unless Vehicle Appearance Group Ltd expressly agrees otherwise in writing before the Membership begins.
6. Regardless of vehicle value, the Company may decline vehicles containing specialist materials, finishes or modifications that cannot safely or reasonably be repaired using the Membership Services. This may include, without limitation, carbon-fibre body panels, specialist or limited-production paint finishes, matte or satin paintwork, vinyl wraps, paint-protection film, extensive aftermarket modifications and vehicles requiring manufacturer-approved repair methods.
7. Vehicle eligibility will be reassessed if the Member replaces or changes the registered vehicle. Membership entitlements cannot be transferred to a replacement vehicle until the replacement vehicle has been accepted in writing.
8. Providing inaccurate or misleading information concerning the vehicle, its value, condition, specification or modifications may result in the Membership being suspended or terminated in accordance with this Agreement.

4. MEMBERSHIP PLANS

Vehicle Appearance Group currently offers three Membership levels:

BRONZE

£15.99 per month

Bronze Membership provides access to discounted Vehicle Appearance Group repair services.

Bronze does not include repair entitlements within the monthly Membership fee.

Repairs remain separately chargeable.

The discounted member price applicable to a repair will be confirmed before work is undertaken.

Bronze members may cancel their Membership at any time in accordance with these Terms.

SILVER – RECOMMENDED

£27.99 per month

or

£300 for 12 months when paid upfront

Silver Membership includes:

2 eligible paint repair visits per 12-month Membership period.

Each included paint repair visit may involve eligible cosmetic paint repairs across a maximum total of:

3 vehicle panels per visit.

The three-panel limit is a maximum and does not mean that all damage affecting three panels will necessarily be suitable for repair under the Membership.

All repairs remain subject to suitability, eligibility and these Terms.

This Membership is subject to a three-panel limit, see clause 13 for more information.

GOLD

£44.98 per month

or

£500 for 12 months when paid upfront

Gold Membership includes:

2 eligible paint repair visits per 12-month Membership period.

Each paint repair visit may involve eligible cosmetic paint repairs across a maximum total of:

3 vehicle panels per visit.

Gold Membership also includes:

2 eligible alloy wheel refurbishment visits per 12-month Membership period.

Each alloy wheel visit may include between:

1 and 4 eligible alloy wheels.

Accordingly, a Gold member could potentially receive refurbishment of up to eight individual alloy wheels during a 12-month Membership period where four eligible wheels are presented during each of the two available alloy visits.

All repairs remain subject to suitability, eligibility and these Terms.

This Membership is subject to a three-panel limit (or equivalent), see clause 13 for more information.

5. CANCELLATION BEFORE USING AN INCLUDED REPAIR

We want members to have flexibility where they have not used an included repair service.

Bronze

Bronze Membership may be cancelled at any time because Bronze does not contain included repair entitlements.

Silver

Silver members may cancel their Membership at any time before using their first included paint repair entitlement. If a Silver Member has used any Services under the Membership prior to cancellation, the Member shall remain liable for the full Membership Fee payable for the applicable 12-month Membership Term. Any Membership Fees already paid shall be non-refundable, and any outstanding balance of the Membership Fee shall remain due and payable in accordance with the agreed payment schedule and these Terms.

Cancellation shall not require the Member to renew the Membership for any subsequent Membership Term.

Gold

Gold members may cancel their Membership at any time before using their first included repair entitlement. If a Gold Member has used any Services under the Membership prior to cancellation, the Member shall remain liable for the full Membership Fee payable for the applicable 12-month Membership Term. Any Membership Fees already paid shall be non-refundable, and any outstanding balance of the Membership Fee shall remain due and payable in accordance with the agreed payment schedule and these Terms.

For Gold Membership, an included repair entitlement means either:

• an included paint repair visit; or
• an included alloy wheel refurbishment visit.

Once Membership cancellation takes effect, all unused Membership benefits and repair entitlements end.

Unused entitlements cannot be exchanged for cash.

This section does not affect any statutory cancellation or termination rights.

6. 12-MONTH COMMITMENT AFTER USING AN INCLUDED REPAIR

Once a Silver or Gold member uses their first included repair entitlement, the Membership becomes subject to a minimum 12-month Membership period calculated from the member’s original Membership start date.

The 12-month period does not begin again when the repair takes place.

Example

If a member joins on 1 January and receives their first included repair on 1 April, their minimum Membership period continues until completion of the original 12-month period beginning on 1 January.

It does not run for an additional 12 months from 1 April.

For monthly Memberships, the member must continue paying the agreed monthly Membership fee for the remainder of that minimum period.

The member may notify us during the minimum period that they do not want their Membership to continue after that period ends.

Nothing in this provision removes any statutory right the member may have to terminate the contract.

7. ANNUAL MEMBERSHIPS

Silver and Gold customers may choose to pay for 12 months upfront at the applicable discounted annual price.

Current annual prices are:

Silver – £300

Gold – £500

Where an annual member cancels before using an included repair entitlement, any refund entitlement will be determined in accordance with these Terms and applicable consumer law.

Once an included repair entitlement has been used, the Membership is committed for the applicable 12-month period, subject to the member’s statutory rights.

8. STATUTORY CANCELLATION RIGHTS

Nothing in these Terms limits or removes cancellation rights provided to consumers by law (including but not limited to Consumer Rights Act 2015).

Where a statutory cooling-off period applies to a Membership purchased online, by telephone or otherwise at a distance, the member retains those rights.

Where a member asks Vehicle Appearance Group to begin providing services during a statutory cancellation period, we may request the member’s express consent to begin providing those services.

Any amount payable or refundable following statutory cancellation will be dealt with in accordance with applicable consumer law.

9. 30-DAY QUALIFYING PERIOD

Silver and Gold included repair entitlements are subject to an initial 30-day qualifying period beginning on the Membership start date.

Included repairs will not normally be provided during this qualifying period.

This qualifying period is intended to support vehicle-condition verification and prevent pre-existing damage from being submitted as new damage.

The qualifying period does not prevent Bronze members from purchasing separately chargeable discounted repairs.

The qualifying period does not affect any statutory consumer rights.

10. VEHICLE CONDITION PHOTOGRAPHS

Silver and Gold members may be required to provide clear photographs of their vehicle as part of Membership activation.

Membership activation may be conditional upon Vehicle Appearance Group receiving photographs of sufficient quality to assess the vehicle’s existing cosmetic condition.

We may request photographs showing:

• the front;
• rear;
• driver’s side;
• passenger side;
• front corners;
• rear corners; and
• any existing cosmetic damage.

Gold members may additionally be required to provide clear photographs of each alloy wheel.

Vehicle Appearance Group may retain these photographs as part of the vehicle’s Membership record in accordance with our Privacy Policy.

Members must ensure that photographs accurately represent the condition of the registered vehicle.

11. PRE-EXISTING DAMAGE

Damage already present before Membership begins is not automatically eligible for an included Silver or Gold repair.

Vehicle Appearance Group may record pre-existing damage using:

• photographs;
• video;
• member declarations;
• technician inspection; or
• other appropriate evidence.

Members must disclose known existing cosmetic damage at the beginning of the Membership and/or when requested.

Vehicle Appearance Group may offer to repair pre-existing damage separately at an agreed member or standard repair price.

Once repaired, subsequent eligible cosmetic damage may be considered under the Membership subject to these Terms.

A member must not deliberately conceal or misrepresent pre-existing damage.

12. ELIGIBLE PAINT REPAIRS

Silver and Gold paint repair entitlements are designed for minor-to-medium cosmetic vehicle damage that can reasonably be repaired using appropriate SMART or cosmetic repair techniques.

Potentially eligible damage may include:

• bumper scuffs;
• scratches;
• minor scrapes;
• localised paint damage;
• paint chips;
• suitable minor dents;
• small areas requiring filler and paint; and
• similar cosmetic paintwork damage.

Eligibility is determined by the actual condition, location, severity and repairability of the damage.

13. THREE-PANEL LIMIT

Each included Silver or Gold paint repair visit may involve eligible repairs across a maximum of three panels.

For example, eligible damage affecting a bumper, wing and door may potentially constitute three panels during one visit.

However, the three-panel limit is not a guarantee that any three damaged panels will qualify.

Damage must still be reasonably suitable for the repair techniques available through Vehicle Appearance Group.

Three extensively damaged panels requiring conventional bodyshop work, replacement or extensive reconstruction would not become eligible merely because the damage affects three panels or fewer.

14. REPAIRS OUTSIDE MEMBERSHIP SCOPE

Unless specifically agreed otherwise, all Memberships does not include:

• major accident damage;
• structural damage;
• chassis damage;
• replacement body panels;
• replacement bumpers;
• full vehicle resprays;
• extensive bodyshop repairs;
• mechanical repairs;
• electrical repairs;
• severe corrosion;
• extensive rust repair;
• severe paint failure;
• matte, satin, pearlescent or other specialist paint finishes;
• custom paintwork, custom paint jobs or non-standard paint finishes;
• commercial vehicles;
• replacement vehicle components;
• damage requiring extensive dismantling;
• repairs that cannot safely be completed using an appropriate cosmetic repair method; or
• work otherwise outside the stated Membership benefits.
• repairs to carbon fibre components or surface.
• Repairs to vehicle roofs
• Repairs to vehicle bonnets

Where damage falls outside the Membership scope (Bronze, Silver and Gold), Vehicle Appearance Group may provide a separate quotation. Any such work will be subject to an additional cost and is not included within the Membership Fee.

Unless these repairs are minor scratches that can be minimised or invisible after being flatted and polished. This will be down to the professional opinion given from the technician on site.

The member is under no obligation to accept that quotation.

15. GOLD ALLOY WHEEL ENTITLEMENTS

Gold Membership includes two eligible alloy wheel refurbishment visits during each applicable 12-month Membership period.

Each visit may include between one and four eligible alloy wheels.

Suitable cosmetic damage may include:

• kerb damage;
• scuffs;
• scratches; and
• other suitable cosmetic deterioration.

Eligibility depends upon the condition and construction of the wheel and the refurbishment method required.

The Membership does not include replacement alloy wheels.

Wheels that are structurally unsafe or unsuitable for the refurbishment service offered may be excluded.

Examples may include:

• severely cracked wheels;
• severely buckled wheels;
• structurally compromised wheels;
• wheels requiring replacement; or
• damage that cannot safely be addressed using the available refurbishment process.

Safety takes priority over cosmetic appearance.

16. WHAT COUNTS AS A REPAIR VISIT

An included repair visit is considered used once the agreed included repair service for that visit has been substantially completed.

A visit entitlement cannot normally be divided into several separate appointments simply because the maximum panel or wheel allowance was not used.

For example, if a Silver member books one eligible damaged panel and the repair is completed, this constitutes one of their two included annual paint repair visits.

The remaining unused panel capacity from that particular visit does not create additional separate appointments.

Members may therefore choose to present multiple eligible areas during one appointment, subject to the applicable Membership limits.

17. UNUSED REPAIR ENTITLEMENTS

Unused repair entitlements:

• have no cash value;
• cannot be exchanged for money;
• cannot normally be transferred between vehicles;
• cannot be sold or transferred to another person; and
• do not automatically carry forward into another Membership period.

18. REQUESTING A REPAIR

Repair requests must be submitted to Vehicle Appearance Group using an approved booking or contact method.

We may request:

• member name;
• Membership details;
• vehicle registration;
• photographs;
• video;
• description of damage;
• approximate date damage occurred;
• vehicle location; and
• other information reasonably required to assess the repair.

Submitting a repair request does not itself confirm that the repair is eligible.

Vehicle Appearance Group will assess the request before approving the included service.

19. PHOTOGRAPHIC AND PHYSICAL ASSESSMENT

We may initially assess damage using photographs or video.

Approval based upon photographs or video remains subject to the actual condition of the vehicle.

A technician may inspect the vehicle before beginning work.

If the damage is materially different from the photographs, description or other information supplied, we may reassess whether it is eligible.

Where reasonably possible, we will explain why work has been determined to be outside Membership scope.

20. MEMBER CONFIRMATION BEFORE FIRST INCLUDED REPAIR

Before a Silver or Gold member’s first included repair is carried out, Vehicle Appearance Group may remind the member that using an included repair activates the 12-month minimum Membership commitment described in Section 6.

The member may be required to confirm that they understand this before work begins.

Proceeding with the included repair means the Membership will thereafter be subject to the applicable minimum term, subject to statutory consumer rights.

21. DELIBERATE DAMAGE AND MISUSE

Membership is intended for genuine vehicle appearance maintenance.

Members must not:

• deliberately damage a vehicle in order to obtain a repair;
• falsely claim that pre-existing damage occurred after joining;
• submit damage belonging to another vehicle;
• manipulate photographs or video;
• provide materially false information;
• use Membership commercially to obtain repairs for third parties; or
• otherwise fraudulently misuse Membership benefits.

Vehicle Appearance Group may investigate circumstances where there is reasonable evidence of deliberate misuse or fraud.

Membership may be suspended or terminated where there is reasonable evidence of serious or fraudulent abuse.

22. REPAIR STANDARD

Vehicle Appearance Group and its service providers will carry out services with reasonable care and skill.

SMART and cosmetic repair processes do not necessarily return every component of an older or previously repaired vehicle to factory-new condition.

Paint appearance and colour matching can be affected by factors including:

• vehicle age;
• weathering;
• fading;
• manufacturer colour variation;
• previous repairs;
• existing paintwork;
• paint type; and
• vehicle condition.

Nothing in these Terms restricts the member’s statutory rights concerning services performed without reasonable care and skill.

23. MOBILE REPAIRS

Where appropriate, services may be provided at:

• the member’s home;
• workplace; or
• another agreed suitable location.

Members must provide reasonable and lawful access to the vehicle and a suitable working environment.

Mobile repairs may depend upon factors including:

• weather;
• temperature;
• wind;
• lighting;
• available working space;
• safety;
• access restrictions; and
• local conditions.

Appointments may be rearranged where conditions prevent the work being carried out safely or to an appropriate professional standard.

24. APPOINTMENTS

Membership does not guarantee immediate or same-day repair availability.

Appointment availability may depend upon:

• technician availability;
• customer location;
• repair type;
• weather;
• workload;
• materials;
• specialist availability; and
• other reasonable operational considerations.

Vehicle Appearance Group will provide services within any specifically agreed timeframe or otherwise within a reasonable time as required by applicable law.

25. APPROVED TECHNICIANS AND SERVICE PARTNERS

Vehicle Appearance Group may provide services through:

• employees;
• mobile technicians;
• approved independent repairers;
• subcontractors;
• paintless dent repair specialists;
• alloy wheel specialists;
• glass repair specialists; and
• other approved service partners.

This allows Vehicle Appearance Group to provide services across different geographical locations.

Where Vehicle Appearance Group contracts with the member to provide a service, the use of an approved third party does not remove any responsibility that Vehicle Appearance Group is legally required to retain.

26. MEMBER RESPONSIBILITIES

Members agree to:

• provide accurate information;
• provide accurate vehicle-condition photographs when requested;
• disclose existing damage when requested;
• keep contact information current;
• maintain a valid payment method;
• provide reasonable access to the vehicle;
• follow reasonable aftercare instructions;
• provide accurate information when requesting repairs; and
• notify us promptly if there is a concern regarding completed work.

27. MEMBERSHIP PAYMENTS

Current Membership prices are:

Bronze

£15.99 per month.

Silver

£27.99 per month or £300 for 12 months paid upfront.

Gold

£44.98 per month or £500 for 12 months paid upfront.

Consumer prices will be displayed inclusive of VAT where required.

Monthly payments will be collected using the payment method agreed during sign-up.

28. FAILED OR MISSED PAYMENTS

If a Membership payment fails, Vehicle Appearance Group may attempt collection again and contact the member regarding the outstanding amount.

Membership benefits may be suspended while payments remain overdue.

No further included repair entitlements may normally be booked or carried out while the account is overdue.

Cancelling a Direct Debit, recurring card instruction or other payment method does not itself cancel the Membership agreement.

Where a Silver or Gold member has used an included repair entitlement and is consequently within their 12-month minimum Membership period, payments properly due under the Membership agreement remain payable subject to applicable law.

Vehicle Appearance Group may give the member a reasonable opportunity to bring the account up to date.

Where appropriate, Vehicle Appearance Group may take reasonable steps to recover sums properly due.

We will not impose a disproportionate financial penalty simply because a payment has been missed.

29. CANCELLATION DURING THE MINIMUM PERIOD

Once a Silver or Gold member has used an included repair entitlement, ordinary cancellation does not end the obligation to complete the applicable initial 12-month Membership period.

A member may notify us that they want Membership to terminate at the end of that period.

Monthly payments will continue until amounts properly due for the minimum period have been paid.

Nothing in this section affects any statutory right to terminate the contract, including rights arising because Vehicle Appearance Group has failed to perform its legal or contractual obligations.

30. SELLING OR REPLACING YOUR VEHICLE

If a member sells or replaces the registered vehicle, they should contact Vehicle Appearance Group.

Membership does not automatically transfer to another vehicle.

Vehicle Appearance Group may agree to transfer the remaining Membership to a replacement vehicle subject to:

• vehicle eligibility;
• new condition photographs;
• disclosure of existing damage; and
• any reasonable administrative requirements.

Existing damage to a replacement vehicle may be excluded.

Membership does not automatically transfer to the purchaser of the original vehicle.

31. REPAIRS OUTSIDE MEMBERSHIP ENTITLEMENTS

Where work falls outside Membership scope or the member has used their available entitlements, Vehicle Appearance Group may offer:

• a discounted member repair price;
• a separate quotation;
• referral to an appropriate specialist; or
• another available repair option.

Separately purchased work will be subject to the terms and price agreed for that repair.

32. EVENTS OUTSIDE OUR REASONABLE CONTROL

Vehicle Appearance Group is not responsible for delays caused by events outside our reasonable control.

These may include severe weather, road closures, technician illness, material or supply disruption, an epidemic or pandemic, emergencies or other circumstances that could not reasonably have been avoided.

Where an appointment is affected, we will make reasonable efforts to rearrange it.

33. CHANGES TO MEMBERSHIP PRICES AND SERVICES

The price and core Membership entitlements agreed with a member will not be changed unfairly during an applicable committed Membership period.

Vehicle Appearance Group may make reasonable changes where required because of:

• changes in law;
• regulatory requirements;
• safety requirements; or
• other legitimate reasons.

Material changes affecting members will be communicated where required.

Annual membership prices are subject to change. Any price change will not affect your current Membership Term or the price agreed at the time of purchase. Revised pricing may apply to future renewals.

Changes applying to future Membership periods or renewals will be communicated before they take effect where required by law.

34. TERMINATION BY VEHICLE APPEARANCE GROUP

Vehicle Appearance Group may suspend or terminate Membership where there is a legitimate reason, including:

• fraud;
• misrepresentation;
• deliberate Membership abuse;
• materially false information;
• persistent non-payment;
• serious breach of these Terms;
• threatening or abusive behaviour towards staff, technicians or service partners; or
• circumstances making continued provision of the Membership unlawful or impracticable.

We will act reasonably when exercising this right.

Termination does not remove rights or obligations that arose before termination and does not affect the member’s statutory rights.

35. NATURE OF MEMBERSHIP – NO INSURANCE

The Memberships under these Terms fall under a membership-based service providing access to eligible SMART Repair services. The Membership is not an insurance policy, insurance product or contract of indemnity, and nothing in these Terms is intended to provide insurance cover or indemnify the Member against any loss, damage, liability or cost.

The Membership Fee is payable solely in consideration for the Membership and the SMART Repair services available under it. The Membership does not provide the Member with any right to make an insurance claim or to recover the Membership Fee or the cost of any SMART Repair from the Membership Provider as an insurer.

Vehicle Appearance Group does not submit, administer or process insurance claims on behalf of Members. Members must not seek to use the Membership as an insurance policy or submit a claim under the Membership through their motor insurer using Vehicle Appearance Group.

For the avoidance of doubt, the Membership relates solely to eligible SMART Repairs as a service and does not provide cover for body shop repairs or any other repairs falling outside the definition of a SMART Repair as defined under these Terms.

36. LIABILITY AND CONSUMER RIGHTS 

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms excludes or restricts statutory consumer rights.

Vehicle Appearance Group will provide contracted services with reasonable care and skill.

If a member believes a repair has not been carried out correctly, they should contact Vehicle Appearance Group as soon as reasonably possible so the issue can be assessed.

Where appropriate, remedial work may be arranged.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

37. COMPLAINTS

Members who are dissatisfied with their Membership or a service should contact:

Vehicle Appearance Group Ltd

Email: info@vehicleappearancegroup.com

Please provide where relevant:

• member name;
• vehicle registration;
• Membership details;
• description of the issue;
• photographs or video; and
• the outcome being requested.

Vehicle Appearance Group will investigate complaints and respond within a reasonable period.

38. PERSONAL INFORMATION AND VEHICLE PHOTOGRAPHS

Vehicle Appearance Group processes personal information in accordance with applicable UK data-protection legislation and its Privacy Policy.

Information may be used to:

• establish Membership;
• identify registered vehicles;
• record vehicle condition;
• administer Membership;
• process payments;
• assess repair requests;
• arrange technicians;
• maintain repair histories;
• communicate with members;
• prevent misuse and fraud; and
• comply with legal obligations.

Information may be shared with approved technicians, payment providers and service partners where reasonably necessary to provide the Membership service.

Vehicle-condition photographs may be retained as part of the Membership and repair record.

Our Privacy Policy is available at:

vehicleappearancegroup.com/[PRIVACY-POLICY]

Marketing communications and marketing consent will be handled separately from acceptance of these Membership Terms.

39. CHANGES TO THESE TERMS

Vehicle Appearance Group may update these Terms where reasonably necessary because of changes in:

• law;
• regulation;
• Membership services;
• operational requirements; or
• other legitimate circumstances.

We will not use this provision to unfairly remove or materially reduce contracted benefits.

Where a material change affects an existing member, reasonable notice will be provided where required.

40. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

41. NO WAIVER

If Vehicle Appearance Group delays exercising a right under these Terms, this does not necessarily mean that the right has been waived.

42. THIRD-PARTY RIGHTS

Except where expressly provided otherwise, a person who is not a party to the Membership agreement has no right to enforce these Terms.

43. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Members may also benefit from mandatory consumer protections applying where they live.

Nothing in these Terms removes any right a consumer has to bring proceedings in a court available to them under applicable law.

44. ENTIRE MEMBERSHIP AGREEMENT

The Membership agreement consists of:

1. these Terms & Conditions;
2. the Membership Plan selected;
3. the price and payment frequency agreed at sign-up;
4. the registered vehicle;
5. any specific Membership conditions clearly disclosed before purchase; and
6. relevant information provided during the sign-up process.

45. MEMBERSHIP ACCEPTANCE AT CHECKOUT

Before completing Membership purchase, customers should be required to confirm:

“I have read and agree to the Vehicle Appearance Group Membership Terms & Conditions and Privacy Policy. I understand the services, limits and cancellation conditions applicable to my selected Membership.”

For Silver and Gold Memberships, the following information should also be prominently displayed before purchase:

“Cancel anytime before using an included repair entitlement. Once you use your first included repair entitlement, your Membership becomes subject to a minimum 12-month term calculated from your original Membership start date. This does not affect your statutory consumer rights.”

Acceptance of marketing communications should be separate and optional.

46. CONFIRMATION BEFORE FIRST SILVER OR GOLD REPAIR

Before completing a member’s first included Silver or Gold repair, Vehicle Appearance Group should obtain confirmation substantially in the following form:

“I understand that by proceeding with this included repair entitlement, my Vehicle Appearance Group Membership will become subject to the 12-month minimum Membership period described in the Membership Terms & Conditions, calculated from my original Membership start date.”

This confirmation may be obtained electronically.

47. CONTACT DETAILS

Vehicle Appearance Group Ltd

Website: vehicleappearancegroup.com

Email: info@vehicleappearancegroup.com

Telephone: 0333 054 1305

Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX

Company Number: 17400895